I believe I never got on with them for the same reason you didn't--as a work device nothing beats the keyboard. For most people, they're just big phones. After a while, people don't want to lug around the extra size or weight (so they go Android or small iPad). My daughter has my surface. She seems to like it a lot, but she's an artist so uses it for drawing. That's a professional field where I believe they will remain relevant. And healthcare.